ICTDebug collects your name, email, optional company, description of the technical problem, and files you choose to upload. These are used to assess your request and respond to you by email.
Uploaded test reports and photos are held in private storage on our server; they are not made publicly accessible via the website. They are reviewed by the service operator for the purpose of your request. Do not upload classified, export-controlled, or third-party confidential data unless you have authorization to share it.
Basic request information is sent to our mailbox through Zoho Mail for notifications and follow-up. Uploaded files are not attached to notification emails.
Files are not sent to AI services on submission. Only after separate explicit authorization for third-party processing is obtained, an engineer may choose to submit case descriptions and attachments to the OpenAI API for a preliminary analysis. AI-generated drafts are reviewed, corrected and approved by a human engineer before any technical report is sent. Do not upload restricted or third-party confidential material without the right to share it with these providers.
The API requests are configured with store=false. Processing by OpenAI is governed by its API data-handling terms; the service should not be used for classified or export-controlled reports. Private engineer-reviewed notes may be retained separately from the 90-day intake-file purge; contact support to request deletion.
Submission records and uploaded files are scheduled for deletion after 90 days. Administrative email copies may remain in the mail account until separately removed. Backups and operational logs, where applicable, may have different retention periods.
To request deletion or ask about handling of your materials, email support@ictdebug.com.